These Terms of Service govern your use of the website www.dewblockmat.com and the purchase of items from dewblockmat. By accessing this website and placing an order, you agree to comply with and be bound by the following terms.
- Order Processing and Shipping
We offer shipping services to customers in the United Kingdom, Europe, and the United States, utilizing reputable international carriers such as DHL, FedEx, and UPS.
Standard Delivery: Our estimated transit time is 5–9 business days.
Tracking: To keep you informed, automated notifications will be sent to the email address provided at checkout at key stages, including dispatch, arrival at transit points, and local delivery.
Delivery Delays: If an order does not arrive within the expected timeframe, we will initiate an inquiry with the carrier. Depending on the outcome of the investigation, we will determine the appropriate resolution, which may include a replacement or a refund. - Risk of Loss and Ownership
In accordance with applicable consumer protection regulations, the risk of loss or damage to the goods remains with dewblockmat until the items are physically received by the consumer or a third party indicated by the consumer for this purpose. Ownership of the goods transfers upon successful delivery to the customer. - Right of Withdrawal
For consumers residing in the European Union and the United Kingdom, you possess a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, please contact our support team at moisture@dewblockmat.com. - Damaged or Defective Items
We prioritize the condition of the items you receive. Should an item arrive with a defect or damage:
Please contact our support team via email within a reasonable period following receipt.
We require photographic evidence of the damage to process your claim.
Upon verification of the provided evidence, we will arrange for a refund or a replacement. In instances of documented damage, returning the physical item is not required. - Limitation of Liability
dewblockmat operates in compliance with the consumer protection laws of the United Kingdom, the European Union, and the United States. To the fullest extent permitted by applicable law, our liability for any claim arising from your purchase is limited to the value of the items purchased. We do not accept liability for indirect or consequential losses beyond what is mandated by statutory regulations. - Updates to Terms
We reserve the right to amend these terms to reflect changes in our operational practices or legal requirements. Updated terms will be posted on this page with the corresponding “Last Updated” date. Your continued use of the website following any changes constitutes your acceptance of the revised terms. - Contact Information
For any inquiries regarding these terms, please contact us:
Company: dewblockmat
Address: 123 High Street, London, SW1A 1AA, United Kingdom
Email: moisture@dewblockmat.com