At dewblockmat, we aim to ensure your satisfaction with our products. This policy outlines the procedures for refunds and returns, in accordance with applicable consumer protection laws in the United Kingdom, the European Union, and the United States.
- Right of Withdrawal
For consumers in the European Union and the United Kingdom, you possess a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. If you choose to exercise this right, please notify us at moisture@dewblockmat.com. Items returned under this provision must be in the condition in which they were received. - Damaged or Defective Items
If an item you receive is found to be damaged or defective, please contact our support team via email as soon as possible. We require photographic evidence to verify the condition of the item. Upon verification, we will facilitate a refund or a replacement. For validated claims of damage, the physical return of the item is not required; providing the necessary photographic evidence is sufficient to initiate the resolution. - Shipping and Delivery Issues
We work with carriers including DHL, FedEx, and UPS, with an estimated transit time of 5–9 business days. We provide automated tracking notifications to the email address provided at checkout at each stage of the transit process. If an order exceeds the standard transit timeframe, we will initiate an investigation with the carrier. Based on the outcome, we will determine the appropriate resolution, which may include a full refund or a replacement shipment. - Return Instructions
If you are returning an item as part of a withdrawal, please ship the item to the following address:
dewblockmat
123 High Street, London, SW1A 1AA, United Kingdom
Please ensure the package is clearly labeled. We recommend using a tracked shipping service, as we cannot be held liable for items that do not arrive at our facility. - Refund Processing
Refunds are processed using the original payment method utilized during the initial transaction. We accept payments via Visa, Mastercard, and American Express, as well as digital wallet options including Apple Pay and Google Pay. Once a refund is approved, the funds will be directed back to the account associated with the original payment method. Please note that the time required for the funds to reflect in your account may vary depending on your financial institution. - Contact Us
For any questions regarding your refund status or our return procedures, please reach out to our team:
Email: moisture@dewblockmat.com
Registered Address: 123 High Street, London, SW1A 1AA, United Kingdom